Privacy Policy

The Nexora Digital
158 Eton Road, Ilford, IG1 2UJ, United Kingdom
United Kingdom

Email: hello@thenexoradigital.com
Phone: +44 7359 490149

We are a digital agency based in the UK, serving clients across the globe.

When you visit our website or use our services, we may collect:

• Contact details – your name, email address, phone number, and company name when you fill out forms or contact us.
• Technical data – like your IP address, browser type, device information, and how you interact with our site.
• Project information – details about your business goals, website requirements, and marketing objectives when we work together.
• Communication history – records of emails, calls, or messages exchanged between us.

We only collect what we genuinely need to serve you better. Nothing more, nothing less.

Here's how we put your information to work:

• To respond to your questions and inquiries
• To deliver the services you've asked for – whether that's web development, SEO, AI automation, branding, or marketing campaigns
• To improve our website and make it more useful for visitors like you
• To send you updates, tips, and offers – but only if you've said it's okay
• To protect our website from fraud or security threats

We never sell your personal information to anyone. Period.

When you browse our website, your browser automatically shares some technical information with our servers. This helps us keep the site running smoothly and securely.

This information includes:

• Your IP address (anonymized where possible)
• The date and time you visited
• Which pages you looked at
• The website that referred you to us
• Your browser type and operating system

We keep this data for a short period and use it only to understand site traffic patterns and fix technical issues.

Whether you email us, fill out a contact form, or give us a call – we keep your information safe and use it only to answer your questions and help with your needs.

Once we've sorted out your request, we'll delete your information unless we're legally required to keep it longer (for things like tax records or legal disputes).

Love staying in the loop? So do we. If you sign up for our newsletter, we'll send you helpful content about digital marketing, web development, AI tools, design trends, and exclusive offers.

You can unsubscribe anytime – just click the link at the bottom of any email. No hard feelings, we promise.

Yes, we use cookies. Not the tasty kind – the small text files that help websites remember you.

Cookies help us understand how people use our site, remember your preferences (like dark mode), and make your experience better overall.

When you first visit our site, you'll see a cookie banner where you can choose which cookies to allow. Essential cookies (the ones that make the site work) don't need your permission – but everything else is up to you.

Want to know more? Check out our Cookies Policy.

We use analytics tools to see what's working on our site and what needs improvement. This tells us things like:

• How many people visit each page
• How long they stay
• What devices they use
• Which countries our visitors come from

We prefer privacy-friendly analytics tools. When we do use third-party tools, we turn on IP anonymization to protect your identity.

To keep track of conversations and provide better service, we use customer relationship management (CRM) software.

This means your name, email, company details, and our conversation history may be stored in our CRM. This helps us remember where we left off and give you the attention you deserve.

Some of the tools we use (like analytics platforms or CRMs) might store data on servers outside the UK or Europe.

When this happens, we make sure there are proper safeguards in place – like standard contractual clauses approved by regulators – to keep your data protected no matter where it lives.

We don't hold onto your information forever. We keep it only as long as needed for the purpose we collected it.

Once you're no longer a client or you withdraw your consent, we'll delete your data – unless the law says we need to keep it longer (for tax, legal, or fraud prevention reasons).

You have rights when it comes to your personal data. Here they are:

• Right to know – ask us what information we have about you
• Right to fix – correct anything that's wrong
• Right to delete – ask us to erase your data (the "right to be forgotten")
• Right to limit – ask us to pause processing your data
• Right to take it with you – get a copy of your data to move elsewhere
• Right to object – tell us to stop using your data for certain purposes

To exercise any of these rights, just email us at hello@thenexoradigital.com. We'll respond within 30 days.

If you feel we've mishandled your data, you can complain to the UK Information Commissioner's Office (ICO) or your local data protection authority.

Security isn't an afterthought for us – it's built into everything we do.

We use encryption, secure servers, access controls, and regular security reviews to keep your data safe from prying eyes. Our team is trained on data protection best practices, and we update our systems regularly.

No system is 100% hack-proof, but we do everything reasonable to protect what's yours.

From time to time, we may update this Privacy Policy. Maybe the law changes. Maybe we add new services. Whatever the reason, the latest version will always live on this page.

If we make significant changes, we'll let you know – either by email or with a notice on our website.